Customer Feedback

Don't just take it from us, hear from our customers. We're proud when we do our jobs well, and there's nothing better than knowing we have satisfied customers. Here's a snapshot of feedback from our many happy customers across all areas of the business.

CompNow Corporate

I seldom can find a reason to ask for more in a company like comp now. I think we have a business partner that puts most to shame in the apple resellers market.

Their support is so good, I'm happy to take the time to write this review a second time. There is a team of great guys there, from our account manager, to the consultant support to the onsite hardware technician.

We are very happy with the company.

Apple Consultants Network Review
NSW

As a large institution we require on-site service for our large Mac fleet.

Unfortunately Apple does not offer such a service.

Computers Now fills this void fantastically and without them our Mac users would suffer a less then ideal support experience.

Their pre-sales expertise and personal service is also highly valued.

Apple Consultants Network Review
NSW

Great to deal with these guys.

I've been dealing with CompNow South Melbourne Pro section for a few years now and have found them to be good to deal with and very responsive to quick quotes, questions and technical support. I've also had dealings with the Retail arm and those guys are also very helpful and knowledgable - all round a good company to work with!

Apple Consultants Network Review
VIC

Compnow is a good Apple reseller to do business with.

I've dealt with CompNow for many years and they have always delivered a professional service from their Sales and Service Team. All businesses/projects will encounter external or internal technical obstacles and its good to have CompNow in your corner to lean on and get you over the line. Choosing CompNow as our Apple Vendor has turned out to be a wise choice.

Apple Consultants Network Review
VIC

These guys were great.

Chris French went out of his way to make sure that I had what I wanted, he was so responsive, my laptop was delivered the next day, nothing was too much trouble.

Apple Consultants Network Review
SA

Republic Events Australia staged and produced the Melbourne event of the Fatality Free Friday (FFF) program on Friday 28 May 2010 at Fed Square. The Fatality Free Friday is a national road safety initiative to raise further awareness and the aim is to have just ONE day free from road fatalities. The program and event was supported by all of the major road saefty stake holders including the Victoria Police, TAC and VicRoads.

We had the pleasure of being able to deal with Computers Now who recognised that FFF was indeed a worthy cause to support and they provided 3 iMac's at the Fed Square event so that we could capture live pledges of support from the public for the cause. Our team helped where people could go on line at the FFF website, enter their details and receive a pledge certificate on the spot that they signed.

The process and activity was made easy by the Computers Now team. They were tremendously helpful and their willingness to support the FFF cause shows they are dedicated to helping keeping our roads safe and our people even even safer. It was a pleasure being able to work with Computers Now - you made it so easy!

Patrick McLoghlin
Republic Events Australia Pty Ltd

The sales rep assisting me was Demi Burke and she was fabulous! She was very professional and extremely approachable, and friendly. She was quick to reply and very helpful, I also commend her for having my best interests at heart. Service was quick, as I received my Macbook the day my payment went through. I love my mac and couldn't be happier!!

Christina Tantalos
Student

I have been so impressed these past 2 days in regard to the laptop conversion for the Perth office that I had to let you know.

We are all good to go, every issue has been addressed and there was more laughter in this office than I have heard in a long long time. Adam, Joe and Guy were running in every direction as team members yelled "Help! How do I find this? How do I do that?", and here we are today, all tap tap tapping away on our lovely new laptops. They did not stop for a second and their attention to detail was commendable. Warm and engaging personalities sure do make learning all the easier. All 3 were very dynamic and professional.

May I say thank you to the company for "upgrading the Perth team" and for looking after us all so very well. The laptops are just amazing and we are all very impressed.

Rosemarie Morehead
Senior BDM, Realestate.com.au Perth

CompNow Education

John Ng has been consistently outstanding both in responsiveness and focus on the best solution for the College. Computers Now also continually strive to make their support of our one-to-one programme as good as it can possibly be.

Apple Consultants Network Review
NSW

CompNow do a great job in servicing the Apple needs of The Scots College, Sydney. I could not be happier with them.

Apple Consultants Network Review
NSW

With the educational world increasingly looking at the opportunities afforded by the Federal Government's Digital Education Revolution, the requirement of responsive servicing is an imperative. As a progressive educational organisation, Xavier College has chosen Computers Now as its preferred supplier, since 2004, due to their outstanding reliability in servicing Apple computers across two campuses. Xavier College is a major account for Computers Now with over 500 desktops and laptops.

Faculty Head of ICT at Xavier College and Vice President of VITTA (Victorian IT Teachers Association) Phil Callil says, "We rely on Computers Now for their reliability and responsiveness to the needs of Xavier College. In addition to this, Computers Now have been generous in sponsoring educational events at VITTA. These events are designed to improve teachers ICT skills across all sectors."

Peter Cooper, the Director of Campus at Xavier College, Burke Hall further explains, "Computers Now provides Xavier College with the latest Apple technology for student and teacher use. With the College providing students the opportunity to use computers to demonstrate their understanding and thinking, we know that Computers Now will be working quietly behind the scenes to ensure that if a computer does have a problem, it is fixed in the quickest possible time."

Xavier College recommends Computers Now to parents as its preferred supplier of Apple products.

Phil Callil
Xavier College

Consultant Excellent.

Very impressed with the service and knowledge provided! Vicki Rumsey in particular, very knowledgable, very happy to go out of her way to assist. Ensured products where delivered quickly and gave great advice!

Apple Consultants Network Review
SA

With the educational world increasingly looking at the opportunities afforded by the Federal Government's Digital Education Revolution, the requirement of responsive servicing is an imperative. As a progressive educational organisation, Xavier College has chosen Computers Now as its preferred supplier, since 2004, due to their outstanding reliability in servicing Apple computers across two campuses. Xavier College is a major account for Computers Now with over 500 desktops and laptops.

Faculty Head of ICT at Xavier College and Vice President of VITTA (Victorian IT Teachers Association) Phil Callil says, "We rely on Computers Now for their reliability and responsiveness to the needs of Xavier College. In addition to this, Computers Now have been generous in sponsoring educational events at VITTA. These events are designed to improve teachers ICT skills across all sectors."

Peter Cooper, the Director of Campus at Xavier College, Burke Hall further explains, "Computers Now provides Xavier College with the latest Apple technology for student and teacher use. With the College providing students the opportunity to use computers to demonstrate their understanding and thinking, we know that Computers Now will be working quietly behind the scenes to ensure that if a computer does have a problem, it is fixed in the quickest possible time."

Xavier College recommends Computers Now to parents as its preferred supplier of Apple products.

Phil Callil
Xavier College

Impressive support

Excellent training and installation of devices. Joe Selway made the engineering easy to understand in common language. Didn't make us feel like we were technologically challenged. Excellent implementation and explanations! Great discussion of options and the best one for our situation.

Apple Consultants Network Review
SA

With the educational world increasingly looking at the opportunities afforded by the Federal Government's Digital Education Revolution, the requirement of responsive servicing is an imperative. As a progressive educational organisation, Xavier College has chosen Computers Now as its preferred supplier, since 2004, due to their outstanding reliability in servicing Apple computers across two campuses. Xavier College is a major account for Computers Now with over 500 desktops and laptops.

Faculty Head of ICT at Xavier College and Vice President of VITTA (Victorian IT Teachers Association) Phil Callil says, "We rely on Computers Now for their reliability and responsiveness to the needs of Xavier College. In addition to this, Computers Now have been generous in sponsoring educational events at VITTA. These events are designed to improve teachers ICT skills across all sectors."

Peter Cooper, the Director of Campus at Xavier College, Burke Hall further explains, "Computers Now provides Xavier College with the latest Apple technology for student and teacher use. With the College providing students the opportunity to use computers to demonstrate their understanding and thinking, we know that Computers Now will be working quietly behind the scenes to ensure that if a computer does have a problem, it is fixed in the quickest possible time."

Xavier College recommends Computers Now to parents as its preferred supplier of Apple products.

Phil Callil
Xavier College

Hi Kathy,

I personally wanted to thank you again for your support over my past year at NMIT. I could not have achieved what I did without your help. You really have been essential to the changes that we've undertaken. Having been around resellers for some years, you clearly stand out as the best I've dealt with - ever. Your knowledge of your product, your generous personality and determination to help us get the best from our investment has made my role significantly easier. Thanks to your help we're now in a much better place than we were when I started this journey. Thanks again for your support and I hope to see you around Apple circles soon.

Michael Elphinstone
Northern Melbourne Institute of TAFE (NMIT)

With the educational world increasingly looking at the opportunities afforded by the Federal Government's Digital Education Revolution, the requirement of responsive servicing is an imperative. As a progressive educational organisation, Xavier College has chosen Computers Now as its preferred supplier, since 2004, due to their outstanding reliability in servicing Apple computers across two campuses. Xavier College is a major account for Computers Now with over 500 desktops and laptops.

Faculty Head of ICT at Xavier College and Vice President of VITTA (Victorian IT Teachers Association) Phil Callil says, "We rely on Computers Now for their reliability and responsiveness to the needs of Xavier College. In addition to this, Computers Now have been generous in sponsoring educational events at VITTA. These events are designed to improve teachers ICT skills across all sectors."

Peter Cooper, the Director of Campus at Xavier College, Burke Hall further explains, "Computers Now provides Xavier College with the latest Apple technology for student and teacher use. With the College providing students the opportunity to use computers to demonstrate their understanding and thinking, we know that Computers Now will be working quietly behind the scenes to ensure that if a computer does have a problem, it is fixed in the quickest possible time."

Xavier College recommends Computers Now to parents as its preferred supplier of Apple products.

Phil Callil
Xavier College

Thanks, John, and may I commend you on your service. It was simply outstanding. My colleagues are still waiting for their Dell machines to arrive - they were ordered at the same time as the Mac! They were quite astonished to hear about the replacement coming before they had seen anything. Also, everyone is green with envy when they see the machine.

Dr Justin Dutch
MacQuarie University

A BIG Thank You for your assistance last week when my MacBook Air was drowned by one of my CAUDIT colleagues at the AGM. Beyond the normal call of duty and I very much appreciated what you did.

Phil County
Victoria University

CompNow Integration

I was having a problem on Monday with the machine our payroll officer uses. The machine would not let her log in at 7.00am and she had a payroll to process for some 200 staff.I called Dan hoping I could leave a voicemail message so as soon as he started work he would be aware of the urgency of the issue.

Dan actually picked up the call and was really helpful in solving the issue and even checked back later to make sure everything was running well.

The service we receive from Dan at all times is excellent! I thought you should be aware how much this is appreciated by Comp Now SLA customers.

Rob Strickland
NSW

Dear Peter and Brett,

I wanted to follow up the CompNow visit to MMC today by your team members Daniel and Danny.

Both Daniel and Danny were professional and courteous at all times, most importantly got straight to the root of the problem. They were both very thorough when fixing these problems, loading the latest version of software protection and ensuring the systems stability.

I want to commend these gentleman for their efforts. It was a significant relief for me as the CEO to have resolved these issues so quickly.

Following today, I would like to arrange for your engineers to come out to MMC and audit our setup ensuring that what we are trying to achieve with our inbound and outbound network is optimal and secure.

Thank you both for attending to this matter so quickly and getting us back up and running. Well done guys!

Cary J. Redstone, CEO
MMC Learning and Development Pty Ltd

G'day Ivan,

Hope you are well...and just wanted to give some feedback on the service guys who helped me out of a desperate situation yesterday.

Right from the first point of contact with Michele (who pretty much had everything sorted within minutes) to the technician Gerry who come out and not only took the time to make sure the job was done right, but his technical knowledge and advice was invaluable.

The situation (my Mac not starting) was not the best scenario for me to face first thing in the morning... and critical deadlines due tomorrow...but due to the prompt and expert advice and service from your team literally had me back up and working by 2.30 that arvo.

If you can pass this on (plus the help that Tim Cabassi provided the other week, invaluable again) to the guys, that would be much appreciated.

Matt Angus
MLC

I wish to express my sincere appreciation to Joel Cooper and Brett Jacob for two outstanding days in demonstrating how to integrate ICT into the Religious Education Curriculum. Their presentation was first class while their knowledge and patience to work with a group at various levels of expertise was more than I could have ever hoped for. Above all these two gentlemen showed a genuine interest in the people present. Teachers left the two days full of enthusiasm and fervour to improve the learning experiences of their students.

Dr Angelo Belmonte
Catholic Education Office

I just wanted to say that Dilanka's last visit provide us with great customer service and excellent technical skills. The law school appreciates his time and efforts to resolve promptly hardware issues. Computers Now service is very effective and responsive.

Alex Benavides
IT Technical Support Office, Melbourne Law School

CompNow Retail

I purchased an iMac from you guys last week and found the experience very professional and trouble free, with expert help and advice from Drew and especially Dean.

Part of your service offered was the data transfer from my PC which I jumped on, foreseeing the trouble I was headed for trying to do it myself. This meant when I got the new machine home it was straight to work, happily.

I attended last nights training session with Sam and as well as enjoying his very experienced presentation I learnt quite a lot, which now means I have a lot to learn and look forward to attending future sessions.

John Owens
Urban Acupuncture

I just wanted to drop you an email and say thanks again for supporting the Earth Hour Global team. We really appreciated the supply of hardware for our on the night activities. Your fast response and support meant that we were able to collect global footage from 126 countries, package it and then circulate it globally. Thanks again.

Gavin Riddell
Earth Hour Global

I am thoroughly impressed with the professional, yet personable, consumer experience provided for me by James Richardson and the team at your South Yarra store. I'm very grateful for the computer that I purchased (MacBook Pro 15.4") and the level of support and after-sales service is excellent. I look forward to building a business relationship in the future, and will be making more purchases as I require from this most excellent company.

Dave Bodycomb
Rye, VIC

Just wanted to drop you a short note of commendation for Andrew Gallaher, who recently provided what I would consider to be outstanding customer service during the purchase of two new iMacs from CompNow's South Melbourne facility.

At every step of the way, Andrew demonstrated an honest, courteous, thoughtful and proactive approach to answering my questions, and ensuring that I received the very best outcome from my purchasing experience.

Being new to Mac, but not to PCs generally, I appreciated Andrew's knowledge and insights about the differences and benefits of the Mac platform (many of which lead me to choose to make the leap) - not to mention his patience.

Most of all, I appreciated Andrew's consideration of the change over from a hire machine (arranged via Michael at the retail store) and the delivery of the purchased machines so that there is a brief overlap to enable me to transfer my files, etc. This far exceeded my expectations, and I really appreciated this extra level of care - such a rare commodity in today's world.

Overall, I would have to say that CompNow generally, and Andrew Gallaher more specifically have forever elevated my idea of the "perfect customer experience". Thank you!

Congratulations are in order to the entire CompNow team - an engaging and customer-oriented unit if there ever was one. Be sure to hang on to Andrew in particular - he's a real gem!

I look forward to a long and successful business relationship with CompNow.

Matthew Porter
Porter Innovative Enterprises

I just wanted to say thanks to the excellent service that Chanura Jayasinghe provided when I purchased my Mac.

This was my first Mac and I was a little apprehensive, however the excellent service, regular follow up and willingness to help, helped me make the decision but also reconfirmed that it was the right choice. I appreciate the importance of strong service and follow up and Chanura did this very well.

Well done to your team and operational procedures it all worked very well.

If you have heard of the NPS (Net Promoter Score) you all got a 10 and I am raving fan - I think I have convinced at least 5 other people to buy a Mac via CompNow. Well done,

Simon Dehne
National Sales Manager, GE Money

CompNow Service

Just want to let you know how extremely happy I am with the service provided by Computers Now.

Staff were friendly and efficient. The turn around time was extremely quick, and the service was well priced.

Kylie Ritter
VIC

I would like to commend Adrian the technician from the Geelong Compnow for his outstanding service. His professional and pleasant manner through a very trying time and many visits were over and above my expectations. Adrian is wonderful asset to Compnow and the schools in Geelong, and I cannot speak highly enough of him.

Lorraine McKenzie
VIC

Many thanks to Timothy and John. I'm a computer novice and bought my son's MacBook in. It wouldn't reboot. Your team was fast and helpful and amazingly patient and courteous.

Melanie Wedgewood
VIC

Tim Cabassi was the service centre staff member that helped me out with my problems; my MacBook, which would have taken at least 2 weeks for repair anywhere else, took like 4 days and it was ready to go. The service centre is quick, trustworthy and helpful. 10/10

Niket Dave
VIC

I was served by Atul who helped me with finding a replacement battery for my laptop. There were some problems ordering it in, but Atul kept trying and eventually helped me in solving the issue. I found Atul was a tremendous help in this matter and was highly satisfied with the service at Computers Now.

George Farah
Malvern, VIC

Recently I had a service order with your company and was attended to by Andrew Ivanic in the North Sydney Service Centre. Andrew was highly diligent in attending to the problems of this job, and communicated clearly with me on his progress.

When it became clear that further service on my machine was not viable, Andrew presented clear and flexible options. Andrew's suggestions were offered without pressure, and at all times I felt that my needs were understood. In the end he up-sold me from the company's catalogue, but only after giving several alternatives.

Andrew's clear understanding of my needs, his patience and diligence in dealing with the service problem initially presented engendered trust enough to accept his judgement and happily spend more than I had originally intended.

Jack Randell
www.fishdog.com.au

CompNow Training

While I am confident enough to sit down and learn software myself life does tend to get in the way and you cumulatively spend a lot of time and still don't pick up many of the finer points. Anton's (iBooks Authoring) workshop really helped me understand the full capabilities of the software and, more importantly, the workflow necessary to become an efficient and accomplished user. Therefore I consider the time and money was well spent and will be a net saving in the not so long run. Highly recommended.

Graham Taylor
Thebarton Senior College

Hi Adam,

I would like to take the opportunity to thank you for the wonderful work that you have done with our staff over the entire year. Everyone who has attended has found your sessions extremely helpful due to your fantastic delivery style. Great learning has taken place, staff confidence has increased and the concerns over changing over to the Macs has been allayed. We all agree you are a natural born teacher, and believe me teachers are a tough audience to win over!

I hope that we can continue our association with your organisation in the future by perhaps calling upon you and your team to assist us in some whole school professional development activities.

With sincere thanks and best wishes.

Robyn Myers
Matthew Flinders Girls Secondary College

Just a quick note of feedback. I have owned my iMac for just 3 weeks (PC convert) and have attended the Saturday "Intro to Mac" session and now the "Mac OS X Features" session.

The sessions to date have been well balanced (in terms of content & depth) and very well delivered by Adam and James. Testament to this endorsement is that fact that I live over near Gisborne and will continue to attend as many of the scheduled sessions as I can.

Apple and CompNow have obviously focused carefully on the whole of 'Customer Experience'. My experience; including pre-purchase enquiries, purchase, set-up and training has been second to none.

Bloody great job guys.

Darren Wade
VIC

How fantastic it has been to have the opportunity to attend your free classes. It has been incredibly valuable, and as new Mac users very enlightening and we are now total converts! If you hadn't provided this service we would have likely been frustrated at trying to work things out ourselves and not got the most out of the machine in a quicker time - although there's still heaps we are to learn!

Also a special thank you to Adam. You are awesome! Thank you for all the great handouts to prompt our memories - they are tucked safely in our bags. Your enthusiasm for the products and what you do is infectious, you have endless patience, explain things in a clear and helpful way, handle the large class dynamics with ease and diplomacy, and are very happy to go way beyond the call of duty. It is so rare to find a trainer with such enthusiasm, dedication, and willingness to help, even outside of the training sessions. We REALLY appreciate it!

Sharon & Richard
VIC

Quick note to say that I attended Adam's training session tonight and am not only very pleased that I have become another convert to Mac, but that I chose to buy my Mac from CompNow because of the training offered. The session brushed up on many things I have found out for myself, because I have been playing for nearly a month now, but taught me a whole lot more. My business thrives on communication skills, and I think that Adam was able to communicate across a vast demographic in the room tonight very well. In fact all your staff that I have come across contributed to the sale.

Robert Millard
VIC